Corporate Terms, Conditions and Policies
General Terms and Conditions
To establish an open account, the Customer must submit a completed credit application, three (3) current credit references, a bank reference, and a current financial statement (if available) for approval prior to shipment. Customers that are not an open account may order and pay by certified funds, wire transfer, C.O.D., or credit card.
All pricing is subject to change without notice. All shipments are billed at current prevailing prices. Only quotes in writing are binding.
Standard terms are Net 30 days and require that an invoice amount be paid in full within this time. A specific condition for maintaining any Wren discount is prompt payment within the Net 30 term. Payment beyond the standard term may be cause for discounts and other program benefits to be rescinded. All accounts past due will be charged interest at the rate of 18% per annum or the maximum rate of interest allowed by law, whichever is the lesser. Invoices past due may result in non-processing of other orders. Full performance by Wren shall be deemed to have occurred upon product shipment from Wren’s place of business.
If litigation is required to enforce or defend any provision of this instrument, or any other instrument or claim arising out of or pertaining to the business relationships between Wren and a Customer, Wren shall be entitled to recover its costs and expenses related to the litigation, including reasonable attorneys fees.
Payment of this invoice constitutes acceptance by Customer of the terms and conditions set forth herein as well as any product specific provisions set forth in supplemental documents.
Custom and OEM Projects
A 50% deposit may be required in advance for all custom, special order and OEM orders. This deposit will not be refunded in the case of cancellation of purchase order. Pricing on this type of equipment is non-discountable and may require additional time to quote and/or deliver. Custom, special order and OEM products can not be returned.
Orders will be shipped F.O.B., Wren Warehouse. For open accounts, Wren will prepay freight and add the amount and related charges to Customer invoice. Wren reserves the right to ship via carrier and manner of its choice, unless otherwise noted on purchase order. Orders must be received by 12:00PM C.S.T. for same day shipment (when stock allows).
- Discrepancies: Any discrepancies between packing slip and merchandise received must be reported within ten (10) business days of receipt of product.
- Damaged Merchandise: Failure to notify the appropriate party as described below may result in denial of the claim.
- Prepaid Freight: If damaged merchandise is received, keep all original shipping materials, packaging, and documentation, and notify Wren within ten (10) business days for further instruction.
- Collect/Third-Party Freight: Customer is responsible for filing a claim with carrier.
In order to return parts to the factory for repair or credit, please call the factory at (800) 881-2249 or (573) 893-2249 to obtain a Return Merchandise Authorization (RMA) number. All returns are subject to Wren’s RMA Policy. Goods returned for credit should be in their original condition—new and unused and in the original boxes. Photos of damaged items must also be provided for inspection prior to obtaining a RMA number. Merchandise may be returned by the Customer for credit within 30 calendar days from the invoice date. Products may not be returned more than 31 calendar days from the invoice date. Custom, special order and OEM products may not be returned.
Wren Standard Limited Manufacturer’s Warranty
Wren warrants its products as set forth on the Customer invoice against any defects in material or workmanship if each product is used for the purposes for which it was intended. This warranty shall not apply if a product has been damaged or rendered defective (a) as a result of accident, misuse or abuse; (b) as a result of unauthorized modification or alteration; (c) as a result of service by anyone other than Wren or its authorized service providers; or (d) resulting from use with parts not provided by Wren as part of the original product. Products are warranted from the ship date, recorded as the invoice date on the Customer invoice. The Wren Standard Limited Manufacturer’s warranty period is one (1) year, but product warranty periods may vary—refer to contract or purchase order for specific warranty terms. Warranty claims will be processed only when accompanied by original order numbers which include: purchase order number, sales order number, invoice number and serial number (if applicable) or other information allowing Wren to identify the product and its origins. Warranties for products not manufactured by Wren and for non-product services such as consulting or installation will be as set forth in the contract or purchase order. This warranty extends solely to the original Customer purchasing the product. The original Customer cannot transfer the warranty to anyone who purchases the product from the original Customer unless specified in writing by Wren.
Product Specific Warranties and Other Provisions
Some Wren products and/or services may provide for warranties, support, procedures and/or other provisions that are applicable to such products and/or services. Such provisions may be set forth in documents including but not limited to End User License Agreements associated with particular Wren software products or Product Instruction Sheets associated with particular Wren hardware products. In the event there is any difference or conflict between provisions herein and provisions for particular products and/or services, the provisions applicable to such particular products and/or services will govern.
Limitation of Liability
Under no circumstances (warranty or otherwise) will Wren be liable to the Customer for any amount over and above the cost of the product or service in question. Wren will not be liable for any loss of business, down time, damage or injury to property or person, or any other claimed consequence of an alleged defect in material or workmanship in a product or service. Wren will not be liable for any use of its products or services that violates the rights of another, including but not limited to any privacy rights, real property rights, and intellectual property rights such as but not limited to rights under patent and/or copyright laws. Wren will not be liable for unauthorized use of any software or hardware features of the products to capture information including data, audio, images, or videos that constitute copyrighted works of another without proper permission from the owner(s) of such works. Wren will not be liable for any actions taken by Customer or another that make use of captured information, including data, audio, images or videos, in a manner that violates the personal privacy rights of another or otherwise causes injury to another.
Applicable Law, Venue
Unless indicated otherwise in an agreement for a particular Wren product or service, including but not limited to End User License Agreements for Wren software products, the parties agree that the interpretation and enforcement of this instrument, or any other instrument or claim arising out of or pertaining to the business relationships between the parties, shall be governed by the laws of the U.S., and specifically the laws of the State of Missouri. Venue for purposes of any litigation related to this agreement shall be Cole County, Missouri.
Wren will not be responsible for any loss, damage, or delay caused in whole or substantial part by natural or man-made disaster or act of God, labor strikes or disruption, or unavailability of products or delay in shipping.
Product Warranty Terms
Below are standard warranty periods. Specific terms are described in Wren’s Terms and Conditions document.
|Product Series||Warranty Period|
|Housings & Mounts||3 years|
|Hyperion Hardware Products||1 year|
|Power Supplies||1 year|
|All other non-Wren manufactured equipment will carry the original manufacturer warranties|
Following is Wren’s policy for return of product:
- product will be repaired or replaced (at Wren’s option) during the applicable warranty period (refer to Wren Terms and Conditions, or other applicable Wren product warranty statement for details). To obtain warranty service:
- the malfunctioning hardware to Wren for repair or replacement.
- advance replacement. The customer must provide security consideration for the replacement product (e.g., PO, credit card), which will be processed only if:
- found (NPF) with the returned product, or the problem is outside the scope of the product warranty (e.g., damaged by customer).
- elects to replace the product: (or where the customer has requested advance replacement):
- product may be provided for RA’s issued after 30 days.
- charges to return the defective product to Wren.
- NPF or out-of-scope cases (ref. 2.2.2(b) above), the customer will pay all shipping charges.
- – other than warranty reasons (e.g., excess or incorrectly ordered product):
- and stock products may be returned within 30 days for a full credit of the purchase price (not including shipping and other similar sunk costs).
- order and OEM products may not be returned.
- all shipping charges for any returns.
Identification of Wren Intellectual Property
Wren®, the Wren logo, Hyperion®, The Power to See Your Business, Wren IP Solutions, No Tools Required, and Solution Set Series are trademarks of Wren. The trademarks that are followed by ® are registered trademarks in the U.S. All other trademarks and/or registered trademarks mentioned herein are properties of their respective owners and are for reference purposes only. The use of such third-party trademarks does not indicate any affiliation with or sponsorship of or by Wren.
Commitment to Privacy
Wren Associates, Ltd. (“Wren”) respects your privacy, and wants you to understand the ways in which Wren does and does not use the information that you transmit when you visit this Website. This statement discloses Wren’s privacy practices. The information gathered by Wren falls into two categories: (1) information supplied by visitors to this Website, and (2) tracking information gathered as visitors navigate through the Website.
Any registration or other information you provide on this Website to Wren is entirely voluntary; visitors to this Website who do not wish to supply the information necessary to use the features requiring registration information remain free to take advantage of the other content available on the Website.
We collect information from you when you fill out a form – to register on our site, subscribe to our blog, download a piece of information, respond to a survey or request information. When completing a form, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, and company information.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Wren will make commercially reasonable efforts under the circumstances to keep secure the data you provide, such as using a secure server, to protect your personally identifiable information from loss, misuse, or alteration.
Personally identifiable information may include but is not limited to your name, physical address, e-mail address, phone number, business affiliation, username, password, or other information supplied by you as a user of this site. Wren’s agents or hosting contractors who have access to your personally identifiable information in connection with providing services for Wren are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for us. Although Wren will take commercially reasonable measures to prevent the loss, misuse, or alteration of your information, you understand and agree that Wren cannot and does not guarantee that such occurrences will not happen; you understand and assume that risk.
Wren has no liability for disclosure of information due to errors in transmission or unauthorized acts of third parties.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Access to collected information requires login ids and passwords.
We limit access to client information and data to those persons in our organization or contractor’s organization that have a specific business purpose for maintaining and processing such information and data. Any individuals who are granted access to collected information will have been made aware of their responsibilities to protect the security, confidentiality, and integrity of that information and will have been provided training and instruction on how to do so.
We will retain personal data while we have a justifiable business need to do so, unless a longer retention period is required or permitted by law (such as tax, legal, accounting, or other purposes). For example, if you are a customer, we will keep your personal data for the duration of the contractual relationship you or your company has with us and after the end of that relationship for as long as necessary to perform the functions set forth above or to comply with legal obligations.
When we have no justifiable business need to process your personal data, we will either delete or anonymize it, or if this is not possible, we will securely store your personal data and isolate it from any further processing until deletion is possible.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Use of Information by Wren
Wren may use personally identifiable information provided by you to:
- Personalize your experience (your information helps us to better respond to your individual needs).
- Improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- Improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- Administer a contest, promotion, survey, or other site feature.
- Deliver products and services that you have requested.
- Manage your account and provide you with customer support.
- Perform research and analysis about your use of, or interest in, our products.
- Use the email address you provide to send you information and updates, including company news, updates, offers, and product or service information, etc.
- Communicate with you by e-mail, postal mail, telephone or mobile device about products and/or services that may be of interest to you either from us or from third parties.
- Manage our business.
You can opt out of being contacted by Wren or receiving information from Wren at any time by sending an email to firstname.lastname@example.org. Wren will, however, continue to use your email address to send you notices regarding changes in services or our policies. Certain third parties, such as content providers, may provide content on the Website but they are not permitted to collect any information. Wren does not share any user information with these parties. Wren may also track and analyze non-identifying and aggregate usage and volume statistical information from users and share such information with third parties.
Information Sharing and Disclosure
We generally do not rent, sell, or share personally identifiable information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- Wren will release specific information about you to comply with any valid legal process such as a search warrant, subpoena, statute, legal process or court order, or as otherwise required by law.
- Wren may provide your personal identification information to our successor in the event of a merger with, acquisition of, or acquisition by or to a third-party company that purchases Wren’s assets in the event of our liquidation or cessation of business operations. Wren will provide you with reasonable notice and the opportunity to opt-out prior to the disclosure.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Control of Your Information
In addition to including detailed unsubscribe instructions at the bottom of each email, you may request to have your information altered, transferred, or permanently deleted. Any such requests or other questions regarding this policy and privacy-related issues should be submitted by mail or email to Wren Solutions, 124 Wren Parkway, Jefferson City, MO 65109 USA; or to this e-mail address: email@example.com.
Visiting the Service from Outside the United States
No Rights of Third Parties
Access To This Website
To access this website or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this website that all the information you provide on this website or via phone or e-mail or other form of contact with Wren will be correct, current, and complete. If Wren believes the information you provide is not correct, current, or complete, Wren has the right to refuse you access to this website or any of its resources, and to terminate or suspend your access at any time.
Restrictions On Use